How to Fix an Instagram Ad Account Disability | Quick Tips to Troubleshoot the Issue

Instagram advertising is one of the quickest and most effective ways to reach out to your target audience and drive conversions, especially if your target audience are Millennials or Gen Z. However, in case your ad account is disabled, it can negatively influence the sales of your products or services.

Thus, in this article, we’ll focus on what to do if your Instagram ad account is disabled, why it can happen, and steps to take to overcome the issue. Save the tips to run effective ad campaigns without any issues.  

Common Reasons For Ad Account Failure on Instagram

There are several issues that might cause your Instagram ad account to be disabled. The platform may restrict it because of the following:

Payment issues

If your payment method fails, your ad account can be temporarily disabled. Common problems include:

• Expired credit or debit card
• Insufficient funds on your linked account
• Bank rejection of international or online payments

Due to payment issues, your ads may cease to run. Nevertheless, if you update the billing properly, the problem will be fixed.

Policy issues

Instagram has strict advertising policies, and their violations may result in account disabling. Common policy issues include:

• Hate speech
• Harassment
• Nudity
• Promoting illegal products
• Copyright or intellectual property infringement
• Adult content or sexual services
• Gambling- or betting-related ads
• Repeatedly disapproved ads
• Unsafe content

To avoid your Instagram ad account being disabled, always check Facebook and Instagram policies before launching advertising campaigns. While most of the rules are obvious, there are still some you need to always remember.

Technical Glitches

Sometimes, the account isn’t disabled because of any wrong actions but due to payment failures. Technical problems may occur because of:

• System errors or bugs in Instagram or Facebook Ads Manager
• Issues during account verification
• Temporary outages that affect promotional Instagram accounts

You can reach out to a help center or simply wait for some time so the issue is fixed, and you can keep using the account without interruptions.

Instagram Ad Account Disabled — Fixed Step by Step

If the situation has already happened and you face a disabled Instagram page, here are the tips to fix that. We’ll guide you through the process; just follow these steps carefully.

1. Check Your Account Status For Suspicious Activity

Your Instagram ad account may be disabled because someone else has logged into it and acted suspiciously. To check whether it is so:

• Go to your Instagram profile and open Settings.
• Select Security and then Login Activity to see all recent logins.
• Look for unfamiliar locations or devices. If you notice anything suspicious, log out of all sessions except your own.
• Change your password immediately and enable two-factor authentication to secure your account.

2. Verify Account If Needed

Your advertising account may be disabled due to the need to confirm that the account belongs to a real person or legitimate business. Here’s how to do it:

• Instagram may prompt you to verify your identity when you try to access Ads Manager.
• Provide the requested information, such as a government-issued ID or business documents.
• Make sure your profile information is accurate as well.

If you complete the verification promptly and the account information is correct, everything will be restored quite soon.

3. Add a New Payment Method

In case your payment method doesn’t work or lacks money, you may need to renew and add another one that can pay for ad content to keep running.

Try using virtual cards from Finup. You can issue a card immediately, set up limits, and top it up with crypto. You can even assign roles and permissions if multiple team members manage ad payments.

Simply open Menu, then Business tools and controls, Ad payments, and finally connect the cards in Billing & payments in the Instagram app. Also, you can do it in Payment Settings in Ads Manager on Facebook.

4. Add Funds

If your Instagram ad account is disabled, it may happen due to an outstanding balance. You need to top up the card to pay for the ad spend and renew the ability to launch promotional campaigns. Use a new Finup card you’ve already connected because using a card that Instagram recognizes as reliable can reduce the risk of your payment being rejected. 

5. Pay Your Balance

• Go to the Meta Ads Manager
• Find Billing and payments
• Select your ad account
• Click "Pay now"

Once the payment is processed, your ad account should be reactivated. You can also add a backup payment method to avoid such situations in the future. If your main card lacks money, Meta will automatically charge the backup card.

6. Try To Start a New Campaign

The account, disabled due to failed payments, should start working by this time. To check it, try to launch a new promotion. Do everything as usual, and if you face challenges at some step, the reason might be different. In this case:

• Clear the Instagram app cache.
• Check the latest updates from Meta for business.
• Review Meta Business notifications for any alerts or restrictions.
• Double-check your ad creatives for compliance with policies.
• Use a different device or browser to rule out device-specific glitches.

7. Contact Instagram Support

When nothing helps, you may need to reach out to Meta’s Business Help Center. They will consult you on the issue and let you rule out why your account has been blocked. Submit a detailed request where you explain your problem, including any steps you’ve already taken. Be ready to provide verification documents or additional information.

8. Additional Tips for Meta Business Accounts

Key Takeaways

Having an Instagram ad account disabled due to payment issues or any other problems is always unpleasant. However, it’s possible to resolve the problem quickly and renew your promotional activity. Follow this guide to identify the root cause, update payment methods, verify your account, and restart your campaigns safely.